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Message from The Princess Alexandra Hospital  Posted 24/12/2021

As part of our response to the COVID-19 pandemic, all patients are required to have carried out a quick COVID-19 test (lateral flow test) before attending the hospital. You must provide evidence of a negative result on arrival via the NHS App if you have a smartphone, or alternatively, an email or photograph of the negative result.”

Disruption to Radiology (X-ray/CT scan) service Posted on 23/12/21

GP walk-in service and CT scan update

The Princess Alexandra Hospital NHS Trust (PAHT) is currently experiencing disruption to its imaging service, which will affect the GP walk-in service and existing CT scan appointments.

After careful consideration, they are now accepting urgent referrals only from Thursday 23 December, until Monday 10 January, during the times listed below:

The Princess Alexandra Hospital in Harlow – radiology department, location B6: Monday-Friday, 8am-12:30pm and 1:30-7:45pm

Herts and Essex Hospital in Bishop’s Stortford – radiology department: Monday-Friday 8:30am-12:30pm and 1:30-4:30pm

St Margaret’s Hospital in Epping – radiology department: Monday-Friday 8am-4:30pm

At this time, it is necessary to cancel all existing routine CT examinations and reschedule. 

New referrals will be added to the waiting list, however they will review and see patients in order of clinical priority, so you may experience a longer wait time.


Booking appointments by phone or in person

calendarYou can make an appointment with a Doctor, Practice Nurse by phoning 01279 213101 and choose the option for Appointments, or you can call in at the surgery.

The phone lines are particularly busy first thing in the mornings between 08:00 - 10.30. If you do not need an urgent appointment for the same day we would ask if you could call out of these times.

We offer routine, bookable on the day, and urgent appointments of 10 minutes duration. Some appointments with Practice Nurses may be longer, depending on what you are seeing them for.

The surgery operates a telephone triage service in the mornings from 08:00 whereby you may be offered a telephone consultation with a GP who will generally call you back to discuss your problem and, if necessary, book you in for a face-to-face consultation.

Currently around half of appointments are in person. The team will make sure they arrange these types of appointments when needed. The  practice team is working hard to make sure that you get the same high standard of care whether you receive help on the phone, by a video call or in person.

Helping you get the right appointment for your needs 

The reception staff are trained to support you to get the right appointment for your needs and sometimes you might be asked to give information that you would prefer not to share with someone other than a doctor or health professional. It really does help to have this information in order to arrange the right appointment for you.

You may be offered an appointment with a different trained professional who works at the practice rather than a GP if this is the best person to help you. This might be a nurse, a paramedic, a pharmacist, a healthcare assistant or a physiotherapist

If you cannot keep an appointment please let us know as soon as possible so that the time can be allocated to another patient.

Booking appointments online

To register for booking and cancelling appointments online you can:

  • pick up an Online Services Registration Form at reception

  • download Online Services Registration Form - download the Online Services Registration Form.
  • If you need to have access to another person's online account (as a carer, parent, etc. you should complete the Proxy Consent Form

  • Proxy consent lasts for the 0-16 year olds up to the age of 16, then the patient needs to register for themselves. 

  • for all methods of registration for Online Services you need to  hand the registration form in person to the surgery reception, along with photo ID.

    Please allow 28 working days (Monday - Friday) for processing.

     Usual GP

All patients registering, and who are registered, with Nuffield House Surgery, are allocated a usual GP.

If you wish to know your usual GP, please ask the receptionist.

However, it does not mean the practice will always be able to offer you an appointment to see your usual GP, as GPs are not available every day the practice is open.

Having a usual GP does not prevent you from choosing to see another GP for a pre-bookable appointment, if your need is urgent you will be offered an appointment with an available GP.

NUFFIELD HOUSE SURGERY POLICY – We do not accept patient requests for change of their usual GP, as patients are able to choose to see another GP for  appointments.


Please note: If you are more than 10 minutes late for your appointment you may not be seen. The reception is required to inform clinicians when a patient is more than 10 minutes late for an appointment.


A chaperone provides a safeguard for a patient during an examination and protects against verbal, physical, sexual or other abuse for both patient and clinician. Patients have the right to request a chaperone, and staff are available. Friends or family can accompany you, but the clinician has the right to request a chaperone if they feel it necessary. It may, on rare occasions, be necessary to cancel and reschedule the appointment if no chaperones are available.

Patients With Particular Needs

If you have a hearing impairment, we like to allocate more time.  Please let us know on booking an appointment if you require a longer time.  We can also arrange an interpretation service by phone for patients who do not speak English and do not have someone who can interpret for them.  Please let us know prior to your appointment if you need this service.

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