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New digital tool launches to help people find the right treatment

A new digital tool to help people find local health services. The Health help Now web site and app gives detailed advice and guidance on the most common ailments and symptoms. The tool also recommends the best place for treatment – showing which nearby services are open. West Essex residents can access the site online at http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health Help Now.


The surgery has a large volume of telephone calls between 8:00 a.m. & 10:30 a.m., and between 12 noon & 3:30 p.m. Unless your call is for an appointment on the day, a home visit or an urgent problem please call outside these times. For home visits, please call before 11:00 a.m.


MCR Logo

The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please see under My Care Record in Further Information on the right or go to www.mycarerecord.org.uk.


Friends & FamilyYou can now provide feedback on our services by clicking here to complete the 'Friends and Family Test', or ask at Practice Reception for a feedback form.


Choose the right care for your needs: Remember that Princess Alexandra Hospital’s Emergency Department is for urgent and life-threatening cases only. The A&E department at Princess Alexandra Hospital is NOT the right place to go to if you’re suffering from common ailments, such as coughs, colds, fever or diarrhoea and vomiting.

In most cases when you need medical help fast, but it’s not an emergency, you can get help and advice from professionals before attending A&E. For instance, you should consider visiting your local pharmacy or GP, or calling NHS 111. For general help, health information and advice, visit NHS Choices at http://www.nhs.uk/


Top tips:
Keep a well-stocked medicine cabinet — many ailments can be dealt with at home
Speak to your local pharmacist — they can recognise and resolve many common health issues
Keep active to stay physically and mentally well
Be mindful that sometimes symptoms can last longer than you think — sore throats can last an average of eight days
Don’t forget, antibiotics don’t work on sore throats, coughs or colds


REPEAT PRESCRIPTION / APPOINTMENT BOOKING SERVICE
NB See our notice (above) about our new clinical system
If you have not yet registered for SystmOnline services to order your approved repeat prescriptions and book appointments, please download the registration form (click the following link) Online_Services_Registration_Form.pdf and return the completed form to the surgery in person, bringing your photo ID and proof of address.
OR you can complete the registration form at the surgery (forms are available at the reception desk). Remember to bring your photo ID with you!

For pharmacy bank holiday opening times, see under "Further Information"

Online access to summary information from your medical records.
Did you know that you can now ask your GP to enable you to have online access to your medical records from any computer 24/7 with a personal login?
Initially this will provide a complete list of your medications past and present, and a list of any allergies we have recorded for you; the service will in future be expanded to give full access to your medical history. You should discuss with your GP whether this is appropriate for you. See further information here. To register for our online services (SystmOne) see the section "Online Services" under Quick Links at the right of the Home page.


Named Accountable GP

All patients are allocated a named, accountable GP.

The named accountable GP takes responsibility for the co-ordination of all appropriate services and ensures they are delivered where required (based on the named GP's clinical judgement) but does not take on vicarious responsibility for the work of other doctors or health professionals. 

If you wish to be told the name of your accountable GP, please ask the receptionist when you are next in the surgery. To keep the lines free for patients needing treatment, kindly do not telephone the practice to ask for this information only. 

Having a named GP does not prevent you from seeing any other doctor in the practice, nor does it mean that you will always see your named GP, who will not be available at all times. Patients are entitled to choose to see any GP or nurse in the practice but if your needs are urgent, you may need to discuss them with an alternative doctor or nurse.

IN LINE WITH GOVERNMENT AND NHS ENGLAND ADVICE, AND IN COLLABORATION WITH OTHER GP PRACTICES IN WEST ESSEX,  YOU CAN NOW ONLY BOOK A TELEPHONE CONSULTATION.  IF A GP NEEDS TO EXAMINE YOU, THEN YOU WILL BE GIVEN A FACE-TO-FACE APPOINTMENT AT YOUR GP'S REQUEST ONLY.  THIS WILL CONTINUE UNTIL FURTHER NOTICE TO PROTECT PATIENT SAFETY, AND TO MINIMISE THE SPREAD OF CORONAVIRUS TO OUR PATIENTS AND STAFF.


If your employer asks for a medical certificate from you relating to COVID-19, please download the document below.

Employer letter re COVID-19


Disruption to normal service

As you can imagine, due to the surgery restricting access to patients,  we are currently experiencing a high volume of phone calls.  We are very sorry, but we are finding it difficult to respond to your calls within our usual timescales. This is because we now have an increasing number of staff who have been advised to self-isolate. The remaining staff are working very hard to try and maintain services, but we are needing to prioritise our workload.  For this reason, a delay to some services is going to be inevitable.  

Routine prescription requests can be either delivered through the letterbox to the side of the building, posted to us, or requested online if you are registered for that service.

The NHS App is also available to use

  • UK WhatsApp Coronavirus Information Service – the Government has launched a new Coronavirus Information Service on WhatsApp. The service provides users with official advice and information about Covid-19 directly from GOV.UK. To use the free service:
  •  
    • add 07860 064422 to your phone contacts
    • send a WhatsApp message saying ‘Hi’ to get started


We thought this link was really helpful - we hope you do too?

https://www.harlowfrontline.org.uk/FreshFiles/COVID_updated_Harlow_Housebound_factsheet_1st_April_2020_V2.pdf


Dear Patient,

 

We have been inundated with requests from patients to issue a “Rescue Pack” of Antibiotics and Oral Steroids. Many of these requests come from false social media and facebook advice suggesting anyone with Asthma, COPD, Bronchitis or other lung conditions should contact their GP for the above medication.

 

The inappropriate use of Steroids and Antibiotics could be harmful to your health.

 

In our practice, Rescue Packs of antibiotics and steroids are only given to those select patients who have been seen by the Asthma Nurse Specialist or Respiratory Consultants. These patients have been trained on when and how to use their medication and have a Rescue Pack as part of their management plan. At present we are not issuing rescue packs to any other groups of individuals. If you feel that your chest symptoms are not under control and you are worried about COVID-19 symptoms then please go to either of the following websites. If it is not related to COVID-19 symptoms then only in exceptional circumstances contact your GP:

 

https://111.nhs.uk/covid-19

For COVID-19 Symptom checker

 

https://www.nhs.uk/conditions/coronavirus-covid-19/

General information on COVID-19

 

https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/#Plan

Asthma UK support for COVID-19

 

https://www.blf.org.uk/support-for-you/coronavirus

British Lung Foundation support for COVID-19

 

We appreciate that you may be worried, scared and concerned. We understand that many people want to prepare in advance. However, making inappropriate requests takes away our clinicians time in trying to help the most vulnerable and in turn will lead to more people being unwell. Please help us to help you all.

 

Thank you for helping us to help you. Together we can all try our best to ensure that we all try and stay healthy and well in this time of national crisis.

Dear Patient,

 

We have been inundated with requests from patients to issue a “Rescue Pack” of Antibiotics and Oral Steroids. Many of these requests come from false social media and facebook advice suggesting anyone with Asthma, COPD, Bronchitis or other lung conditions should contact their GP for the above medication.

 

The inappropriate use of Steroids and Antibiotics could be harmful to your health.

 

In our practice, Rescue Packs of antibiotics and steroids are only given to those select patients who have been seen by the Asthma Nurse Specialist or Respiratory Consultants. These patients have been trained on when and how to use their medication and have a Rescue Pack as part of their management plan. At present we are not issuing rescue packs to any other groups of individuals. If you feel that your chest symptoms are not under control and you are worried about COVID-19 symptoms then please go to either of the following websites. If it is not related to COVID-19 symptoms then only in exceptional circumstances contact your GP:

 

https://111.nhs.uk/covid-19

For COVID-19 Symptom checker

 

https://www.nhs.uk/conditions/coronavirus-covid-19/

General information on COVID-19

 

https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/#Plan

Asthma UK support for COVID-19

 

https://www.blf.org.uk/support-for-you/coronavirus

British Lung Foundation support for COVID-19

 

We appreciate that you may be worried, scared and concerned. We understand that many people want to prepare in advance. However, making inappropriate requests takes away our clinicians time in trying to help the most vulnerable and in turn will lead to more people being unwell. Please help us to help you all.

 

Thank you for helping us to help you. Together we can all try our best to ensure that we all try and stay healthy and well in this time of national crisis.


Important information about the coronavirus (COVID-19)

 

The NHS across Essex will be better prepared for outbreaks of new infectious diseases if the public follows Public Health England advice.

 

We have put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

 

The Chief Medical Officer announced on Friday 13 March that the country has moved into the ‘Delay’ stage of the response to coronavirus (Covid-19).

 

The new advice issued by the Prime Minister is to stay at home for 14 days if one member of the household is affected and if you have either:

 a high temperature (37.8C or above) or

  • a new continuous coughDo not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.  
  • Use the NHS 111 online coronavirus service if:
  •   you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after seven daysOnly call 111 if you cannot get help online.Stay At Home advice can be found here.Everyone is being reminded to follow Public Health England advice to:
  •  
  •  always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
  • wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available
  • avoid touching your eyes, nose and mouth with unwashed hands, and
  • avoid close contact with people who are unwell.Information remains subject to regular change and updates. More information can be found on the NHS website here
  •  

 

You can find the latest information and advice from Public Health England available on NHS Website  or www.gov.uk


List of diseases and conditions considered to be very high risk:

Solid organ transplant recipients

People with specific cancers

People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer

People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment

People having immunotherapy or other continuing antibody treatments for cancer

People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors

People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs

People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD

People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell)

People on immunosuppression therapies sufficient to significantly increase risk of infection

People who are pregnant with significant heart disease, congenital or acquired


A growing reduction of staffing in the radiology department owing to self-isolation has prompted the temporary reduction in opening times for GP patients to attend for plain film radiographs

 The Princess Alexandra Hospital: Location:  Radiology Dept- Area B6, Hamstel Road, Harlow, Essex, CM20 1QX Monday-Friday 8am-9am & 2pm-4:45pm Saturday & Sunday 9am-1pm

 Herts & Essex Hospital: Location:  Radiology Dept- Haymeads Lane, Bishops Stortford, Hertfordshire, CM23 5JH Monday-Friday 8:30am-12:30pm & 1:30-4:30pm

 St Margarets’s Hospital: Location:  Radiology Dept- The Plain, Epping, Essex, CM16 6TN Monday-Friday 8am-4:30pm

 


Welcome to Nuffield House Surgery

Nuffield House Surgery is a 5 partner practice who looks after just over 13,000 patients.  The partners are supported by a salaried GP and regular locums as well as a Advanced Nurse Practitioners, General Practice Nurses and a Health Care Assistant.  In addition, there is a full team of administrators and receptionists to provide non-clinical support to the practice.  Our reception team are trained Care Navigators whose job it is to ensure you're directed to the right person for the right problem within the resources available.   The whole team are dedicated to offering a caring and professional service to our patients.


 

 

 West Essex CCG Shutdown Dates

Below are a list of the dates that the Surgery will be closed at 13:00 as all Clinical Staff have to undertake mandatory training that is held by West Essex CCG.  


Thursday 2nd April 2020
Tuesday 19th May 2020
Tuesday 7th July 2020
Tuesday 3rd November 2020
Thursday 25th February 2021

If you are not sure what you should do when you are feeling unwell, use the FREE NHS Health Help Now website or app to see available local services, get advice or find the best treatment for your symptoms.

Alternatively you can call NHS 111 for urgent health advice 24 hours a day.

In an emergency please call 999. 


You said...………..we did...………..

You told us that it was difficult to get through on the phones at peak times, so we have put additional staff in reception to help with this demand.

The National Patient Survey said that we could do better, so we are undertaking an in-house patient questionnaire to see what needs improvement.  Results so far are filed under our survey reports (column to the right)



You Don't Always Need to See a GP

Please remember, you DO NOT NEED TO SEE A GP for everything. If you have an ear, throat, urine or eye infections, sprain, rash upset tummy, you will be navigated to an Advanced Nurse Practitioner. ANPs are qualified prescribers who can issue prescriptions without the need to see a doctor. However, if they feel you need a medical opinion, they will ask the Duty Doctor to join their consultation and see you.

In line with local health policy and guidance, we DO NOT automatically treat all infections with antibiotics. 

Please allow our trained reception staff to signpost you to the most appropriate person to deal with your problem which may not always be a GP.


Nuffield House Surgery

The surgery is accessible to patients using a wheelchair, and there are disabled toilets on the premises.

Car parking:

Please note that car parking on the premises is available for registered disabled people only (Blue Badge must be displayed).

There is public car parking nearby.


Friends & Family

  

Please tell us whether or not you would recommend us to your friends and family by clicking here to rate us (just one quick multiple-choice question).

You can also provide more detailed feedback here (but please do also complete the 'Friends and Family Test').


Registration with Nuffield House Surgery and Usual GP

All patients registering, and who are registered, with Nuffield House Surgery, are allocated a usual GP.

If you wish to know your usual GP, please ask the receptionist.

However, it does not mean the practice will always be able to offer you an appointment to see your usual GP, as GPs are not available every day the practice is open.

Having a usual GP does not prevent you from choosing to see another GP for a pre-bookable appointment, but if your need is urgent you will be offered an appointment with an available GP.

NUFFIELD HOUSE SURGERY POLICY – We do not accept patient requests for change of their usual GP, as patients are able to choose to see another GP for pre-bookable appointments. 


Health help Now.

Health help Now

New digital tool launches to help people find the right treatment

A new digital tool to help people find local health services and advice in west Essex. The Health help Now web site and app gives detailed advice and guidance on the most common ailments and symptoms. The tool also recommends the best place for treatment – showing which nearby services are open. West Essex residents can access the site online at http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health Help Now.

 

The app is broken down into different age groups – baby, child, teenager, adult and older adult - making it easier for people to find the right treatment for them. Health help Now also offers advice on lots of health problems – such as what to do if you accidentally run out of medication. It links to local services including pharmacies, the community and voluntary sector and social care.

Find out more at http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health help Now.

Google PlayGoogle Play


Image result for cqc iconLatest CQC Rated Report - November 2019

CQC report 24.12.2019 

The practice was disappointed not to have achieved the areas highlighted for improvement.  Since this report was published, we have worked hard (with the support of West Essex Clinical Commissioning Committee) to ensure things are turned around.  Policies and procedures have been reviewed and improved across clinical and non-clinical areas, and more robust strategies have been put in place to ensure this remains focussed and that improvement continues.

Our Patient Satisfaction Questionnaire has gone from strength to strength, and our links with the Patient Participation Group - whilst slow at the beginning - is also growing.  Our next CQC visit is planned for some time in June.

 


We are confident that our website will provide clear and concise help to give our patients the information they require in an easy and convenient format. It has been designed with the patients' needs at the forefront of everything, from checking surgery times to contacting us (please do NOT use this form for medical correspondence / issues / problems; it is only for general comments about the practice or website, and suggestions as to how we can improve our service to you. Medical matters and complaints cannot be dealt with via this form). If you have a query regarding a medical matter, or wish to make a complaint, please telephone Reception on 01279 213101.

(Site updated 03/04/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website