Welcome to Nuffield House Surgery
Nuffield House Surgery is a 5 partner practice who looks after just over 13,000 patients. The partners are supported by a salaried GP and regular locums as well as a Advanced Nurse Practitioners, General Practice Nurses and a Health Care Assistant. In addition, there is a full team of administrators and receptionists to provide non-clinical support to the practice. Our reception team are trained Care Navigators whose job it is to ensure you're directed to the right person for the right problem within the resources available. The whole team are dedicated to offering a caring and professional service to our patients.
There is West Essex-wide training for clinical staff on Thursday 27th February 2020. The practice will be closed from 12:30pm onwards and will re-open at 8:00am the following day.
In addition, the practice will closed again between 12.30pm and 2.30pm on Friday 28th February 2020 for mandatory staff training
West Essex CCG Shutdown Dates
Below are a list of the dates that the Surgery will be closed at 13:00 as all Clinical Staff have to undertake mandatory training that is held by West Essex CCG.
Thursday 27th February 2020
Thursday 2nd April 2020
Tuesday 19th May 2020
Tuesday 7th July 2020
Tuesday 3rd November 2020
Thursday 25th February 2021
If you are not sure what you should do when you are feeling unwell, use the FREE NHS Health Help Now website or app to see available local services, get advice or find the best treatment for your symptoms.
Alternatively you can call NHS 111 for urgent health advice 24 hours a day.
In an emergency please call 999.
You said...………..we did...………..
You told us that it was difficult to get through on the phones at peak times, so we have put additional staff in reception to help with this demand.
The National Patient Survey said that we could do better, so we are undertaking an in-house patient questionnaire to see what needs improvement. Results so far are filed under our survey reports (column to the right)
CORONAVIRUS (COVID-19) - LATEST ADVICE
If you are experiencing flu-like / respiratory symptoms and have recently travelled to China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia and Macau, or have come into contact with someone with confirmed Coronavirus the advice is to stay indoors and avoid contact with other people.
Phone the practice on 01279 213101and the Duty Doctor will contact you - PLEASE DO NOT ATTEND THE SURGERY.
You Don't Always Need to See a GP
Please remember, you DO NOT NEED TO SEE A GP for everything. If you have an ear, throat, urine or eye infections, sprain, rash upset tummy, you will be navigated to an Advanced Nurse Practitioner. ANPs are qualified prescribers who can issue prescriptions without the need to see a doctor. However, if they feel you need a medical opinion, they will ask the Duty Doctor to join their consultation and see you.
In line with local health policy and guidance, we DO NOT automatically treat all infections with antibiotics.
Please allow our trained reception staff to signpost you to the most appropriate person to deal with your problem which may not always be a GP.
Nuffield House Surgery
The surgery is accessible to patients using a wheelchair, and there are disabled toilets on the premises.
Please note that car parking on the premises is available for registered disabled people only (Blue Badge must be displayed).
There is public car parking nearby.
Please tell us whether or not you would recommend us to your friends and family by clicking here to rate us (just one quick multiple-choice question).
You can also provide more detailed feedback here (but please do also complete the 'Friends and Family Test').
Registration with Nuffield House Surgery and Usual GP
All patients registering, and who are registered, with Nuffield House Surgery, are allocated a usual GP.
If you wish to know your usual GP, please ask the receptionist.
However, it does not mean the practice will always be able to offer you an appointment to see your usual GP, as GPs are not available every day the practice is open.
Having a usual GP does not prevent you from choosing to see another GP for a pre-bookable appointment, but if your need is urgent you will be offered an appointment with an available GP.
NUFFIELD HOUSE SURGERY POLICY – We do not accept patient requests for change of their usual GP, as patients are able to choose to see another GP for pre-bookable appointments.
Health help Now.
New digital tool launches to help people find the right treatment
A new digital tool to help people find local health services and advice in west Essex. The Health help Now web site and app gives detailed advice and guidance on the most common ailments and symptoms. The tool also recommends the best place for treatment – showing which nearby services are open. West Essex residents can access the site online at http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health Help Now.
The app is broken down into different age groups – baby, child, teenager, adult and older adult - making it easier for people to find the right treatment for them. Health help Now also offers advice on lots of health problems – such as what to do if you accidentally run out of medication. It links to local services including pharmacies, the community and voluntary sector and social care.
Find out more at http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health help Now.
Latest CQC Rated Report - 29 April 2019
Please click on link below for report:
We are confident that our website will provide clear and concise help to give our patients the information they require in an easy and convenient format. It has been designed with the patients' needs at the forefront of everything, from checking surgery times to contacting us (please do NOT use this form for medical correspondence / issues / problems; it is only for general comments about the practice or website, and suggestions as to how we can improve our service to you. Medical matters and complaints cannot be dealt with via this form). If you have a query regarding a medical matter, or wish to make a complaint, please telephone Reception on 01279 213101.
(Site updated 21/02/2020)