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Home Visits Patients aged between 16 and 75 Catchment Area
Appointments
To make an
appointment for Doctors, Practice Nurses and Healthcare Assistants,
you can phone Monday to Friday 8.00am - 13.00pm and 2.00pm –
6.30pm. Appointments can be made in person at the reception desk. If
your condition is non-urgent,
you can expect to see a doctor within two working
days (Monday-Friday), though you may have to wait longer if you wish to
see a particular doctor. You can expect to see a primary care
professional within one working day (Monday-Friday). Let us know if more
than one person in the family needs to be seen, as a longer appointment
is necessary.If you are unable to attend
for your appointment, please cancel as soon as possible,
so other patients can be seen.
Afternoon Sessions General Message for Doctor/Practice Nurse/Healthcare Assistant Patients can contact the surgery and ask for a general message to be passed to a Doctor/Practice Nurse/Healthcare Assistant, who will make contact at a convenient time e.g. at the end of day/surgery. Staff are required to ask patients for details of the message to be passed on, so that they can assess how best to deal with the message.
If you are on a regular medication, a doctor may authorise you to have a computerised repeat prescription slip. If you have a repeat prescription slip, tick the medication required and post in the ‘Prescription Request Box’ in the main entrance lobby. 48 working hours (Monday – Friday) is required to process a prescription within the surgery. Any changes, additions and queries may result in a prescription not being ready within 48 hours. Remember to request your prescription early for weekends and Public Holidays. Repeat prescriptions can also be requested via our website at www.nuffieldhouse.co.uk, or by post or fax. If you request a repeat prescription by post and require it to be posted back to you, please enclose a stamped addressed envelope. Please note, we do not take requests for prescriptions over the telephone. If you feel that you are too ill to come to the surgery, please try to contact the surgery by 10.30 a.m. so the doctors’ visiting rounds can be planned efficiently.
Monday – Friday: 8.30am – 5.00pm Tel No: (01279) 698632 Fax No: (01279) 698627 Out of Hours for District Nurse Service: Monday – Friday 5.00 p.m. – 10.00 p.m., Weekends and Public Holidays Answer phone: (01279) 694770 NO NIGHT SERVICE Community Midwifery Team – Tel: 698665 / 827103 Provide antenatal and postnatal care, and hold parent craft classes for patients at Nuffield House and some other practices in the Harlow area in co-operation with their GP. Midwife Clinic is run weekly on a Thursday by appointment. Please contact the surgery on 0844 815 15 18 - Press 1 for Appointments. Provide advice to parents on the care of children under five and carry out part of the Child Surveillance Programme. Provide advice on the well being of primary school children, and advice on head lice. Provides a weekly clinic, by appointment, to patients referred by a doctor or practice nurse. Provides a monthly clinic, by appointment, to patients referred by a doctor or practice nurse. Takes blood samples by appointment only on: - Monday to Thursday 9.00am – 10.00am
Patients Aged Between 16 and 75 Years Patients aged between 16 and 75 years who have not attended for a consultation or a clinic within the previous 3 years are entitled to have a health check. If you wish to have a health check, please make an appointment with a Practice Nurse. Held on Tuesday 2.30 p.m. and Thursday at 3.30 p.m. No appointment necessary. Patients aged 75 years and over are entitled to an annual health check. If you wish to have a health check, please make an appointment with a Practice Nurse. We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. The information is only available to those involved in your care and you should never be asked personal medical information by anyone not involved in your care. We will not discuss your health or release information to a third party without your written consent. We are a GMS practice which also involves an inspection of our medical records for quality, not content of medical information, and we will obtain your written permission for this. A notice will be displayed in the waiting room of this inspection date. As a training practice, part of the training will involve recording some consultations. If this is the case, we will ask you to sign a consent form giving permission for your consultation to be recorded. Also, we will be inspected periodically which involves an inspection of medical records for quality, not content of medical information. A notice will be displayed in the waiting room of the inspection date and patients are requested to let the practice know if they do not wish their medical records to be inspected.
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