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New digital tool launches to help people find the right treatment

A new digital tool to help people find local health services and advice launches today in west Essex. As part of the Evening and Weekend GP service, the Health help Now web site and app gives detailed advice and guidance on the most common ailments and symptoms. The tool also recommends the best place for treatment – showing which nearby services are open. West Essex residents can access the site online at http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health Help Now.


FLU VACCINATIONS: Appointments are available for free flu vaccinations for people in certain Risk Groups*

To book a flu vaccination appointment, please telephone the surgery on (01279) 213101 [option 1] after 11:00 am.

* You are eligible to receive a free flu jab if you:

  • will be 65 years of age or over on March 31 2017
  • are pregnant
  • have certain medical conditions
  • are very overweight
  • are living in a long-stay residential care home or other long-stay care facility
  • receive a carer's allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  • are a front-line health and social care worker (it is your employer's responsibility to arrange vaccination for you)

The surgery has a large volume of telephone calls between 8:00 a.m. & 10:30 a.m., and between 12 noon & 3:30 p.m. Unless your call is for an appointment on the day, a home visit or an urgent problem please call outside these times. For home visits, please call before 11:00 a.m.

MCR Logo

The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please see under My Care Record in Further Information on the right or go to www.mycarerecord.org.uk.


DID YOU KNOW THAT YOU CAN NOW SEE A GP AT THE WEEKEND AND IN THE EVENING?

Patients are now able to access GP services seven days a week, thanks to a new service introduced by Stellar Healthcare (see "Weekend Appointments" pages for more details). This new service allows you to see a GP, healthcare assistant or nurse over the weekend or on Bank Holidays. You can now book routine GP appointments, health checks and treatments at a time that suits you. People with long-term health conditions such as asthma and diabetes can also access these appointments. You should arrange an appointment through Nuffield House reception; note that you must give permission at the time of booking to share your medical records with the doctor or nurse you are seeing.

We are encouraging people to use this service, which provides additional appointments to fit in with your busy lifestyle. Please note that this is for routine, booked appointments only and is not a ‘walk-in service'; most appointments will be arranged following a discussion with the usual clinicians at Nuffield House surgery.

To find out more about the service please go to www.weekendgpservice.net or ask one of our receptionists.


If you feel unwell at times when the surgery is closed, you can call NHS 111 for medical help and advice.

Using this service will not affect your registration at Nuffield House GP practice.  If you are not registered with a GP, you can still call 111 and they will help you access the right service for your needs.

Calls to 111 are available 24 hours a day, 365 days a year, and are free from landline and mobile phonesTrained advisors will assess your symptoms, offer medical advice and direct you to the most appropriate healthcare service.


Friends & FamilyYou can now provide feedback on our services by clicking here to complete the 'Friends and Family Test', or ask at Practice Reception for a feedback form.


Choose the right care for your needs: Remember that Princess Alexandra Hospital’s Emergency Department is for urgent and life-threatening cases only. The A&E department at Princess Alexandra Hospital is NOT the right place to go to if you’re suffering from common ailments, such as coughs, colds, fever or diarrhoea and vomiting.

In most cases when you need medical help fast, but it’s not an emergency, you can get help and advice from professionals before attending A&E. For instance, you should consider visiting your local pharmacy or GP, or calling NHS 111. For general help, health information and advice, visit NHS Choices at http://www.nhs.uk/


Top tips:
Keep a well-stocked medicine cabinet — many ailments can be dealt with at home
Speak to your local pharmacist — they can recognise and resolve many common health issues
Keep active to stay physically and mentally well
Be mindful that sometimes symptoms can last longer than you think — sore throats can last an average of eight days
Don’t forget, antibiotics don’t work on sore throats, coughs or colds


REPEAT PRESCRIPTION / APPOINTMENT BOOKING SERVICE
NB See our notice (above) about our new clinical system
If you have not yet registered for SystmOnline services to order your approved repeat prescriptions and book appointments, please download the registration form (click the following link) Online_Services_Registration_Form.pdf and return the completed form to the surgery in person, bringing your photo ID and proof of address.
OR you can complete the registration form at the surgery (forms are available at the reception desk). Remember to bring your photo ID with you!

For pharmacy bank holiday opening times, see under "Further Information"

Online access to summary information from your medical records.
Did you know that you can now ask your GP to enable you to have online access to your medical records from any computer 24/7 with a personal login?
Initially this will provide a complete list of your medications past and present, and a list of any allergies we have recorded for you; the service will in future be expanded to give full access to your medical history. You should discuss with your GP whether this is appropriate for you. See further information here. To register for our online services (SystmOne) see the section "Online Services" under Quick Links at the right of the Home page.


Named Accountable GP

All patients are allocated a named, accountable GP.

The named accountable GP takes responsibility for the co-ordination of all appropriate services and ensures they are delivered where required (based on the named GP's clinical judgement) but does not take on vicarious responsibility for the work of other doctors or health professionals. 

If you wish to be told the name of your accountable GP, please ask the receptionist when you are next in the surgery. To keep the lines free for patients needing treatment, kindly do not telephone the practice to ask for this information only. 

Having a named GP does not prevent you from seeing any other doctor in the practice, nor does it mean that you will always see your named GP, who will not be available at all times. Patients are entitled to choose to see any GP or nurse in the practice but if your needs are urgent, you may need to discuss them with an alternative doctor or nurse.

Practice Statements & Policies

Nuffield House Statement of Purpose (SOP)

Aims and objectives

1.  To provide the best possible quality service for our patients within a confidential and safe environment by working together

2.  To show our patients courtesy and respect at all times irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem

3.  To involve our patients in decisions regarding their treatment

4.  To promote good health and well-being to our patients through education and information to achieve a good quality of life

5.  To involve allied healthcare professionals in the care of our patients where it is in their best interests

6.  To encourage our patients to get involved in the practice through national GP Patient Survey and invite patients to comment on the care they receive

7.  To ensure that all member of the team have the right skills and appropriate up to date training to carry out their duties competently

Click here to download full Statement of Purpose

Nuffield House Safeguarding Children and Young People Statement 

Nuffield House Surgery has a statutory duty of care towards children (Section 11 Children Act 2004) and young people at risk.  We are committed to a best practice which safeguards children and young people irrespective of their background, and which recognises that a child may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture class, disability of sexual orientation. 

Having safeguards in place within any organisation not only protects and promotes the welfare of children and young people at risk, but also enhances the confidence of staff, volunteers, parents/carers and the general public. Protecting children and young people from abuse and neglect, and exploitation, preventing impairment of health and development, and ensuring children grow up in circumstances consistent with the provision of safe and effective care enables them to have optimum life chances and enter adulthood successfully. 

Nuffield House Surgery is committed to safeguarding children, young people at risk and has a responsibility to ensure that practice staff know what to do if they encounter child or adult abuse or have concerns that they may be at risk of harm. 

The practice is committed to working within agreed policies and procedures and in partnership with other agencies to ensure that the risk of harm to a child or young person is minimised. This work may include direct and indirect contact with children, (access to patient’s details, communication via email, text message/phone). This partnership also includes sharing information with partner agencies and services to ensure the best interests of the child are protected. While we would wish to do this with the consent of parents and/or carers wherever possible, there may be circumstances where information may need to be shared without consent.

Nuffield House Safeguarding Adults at risk Statement 

Nuffield House Surgery has a statutory duty of care towards Adults at risk (Care Act 2014)n Act 2004).  We are committed to a best practice which safeguards adults at risk irrespective of their background, and which recognises that a adult may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture class, disability of sexual orientation. 

Having safeguards in place within any organisation not only protects and promotes the welfare of children and young people at risk, but also enhances the confidence of staff, volunteers, parents/carers and the general public. Protecting children and young people from abuse and neglect, and exploitation, preventing impairment of health and development, and ensuring children grow up in circumstances consistent with the provision of safe and effective care enables them to have optimum life chances and enter adulthood successfully. 

Nuffield House Surgery is committed to safeguarding children, young people at risk and has a responsibility to ensure that practice staff know what to do if they encounter child or adult abuse or have concerns that they may be at risk of harm. 

The practice is committed to working within agreed policies and procedures and in partnership with other agencies to ensure that the risk of harm to a child or young person is minimised. This work may include direct and indirect contact with children, (access to patient’s details, communication via email, text message/phone). This partnership also includes sharing information with partner agencies and services to ensure the best interests of the child are protected. While we would wish to do this with the consent of parents and/or carers wherever possible, there may be circumstances where information may need to be shared without consent.

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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