Harlow Primary Care Trust

 

THE MANAGEMENT OF MINOR AILMENTS

 


Background

 

·          Most GPs spend a significant proportion of their working day dealing with minor ailments; for some patients this is entirely appropriate, for many others it is an inconvenient and inefficient way of getting help to look after themselves.

·          Emergency appointments are taken up by people with minor ailments.

·          Each GP’s workload could be reduced by up to 16 consultations a day if self-medication were encouraged for certain minor ailments.1

·          Pharmacists have an important role to play in providing alternative support for such patients in a convenient and accessible manner from their local community pharmacy.

·          This role has been recognised by the Department of Health in the document Building on the Best, Choice, Responsiveness and Equity in the NHS “Promoting minor ailments schemes where pharmacies can help patients manage conditions like coughs, hay fever and stomach upsets without involving their GP”.

 

 

How it works

 

·          A formulary of medicines that can be supplied under the scheme is agreed. Prescription only medicines are not included in the current scheme.

·          Vouchers to obtain advice and medicines will be available from GP surgeries & pharmacies.

·          Arrangements will be put in place for fast track referral back to the GP if this is required.

·          Patients exempt from prescription charges still receive their medicines free of charge; those who pay for prescriptions will be given the choice of paying a prescription charge or buying the medicine if it is cheaper.2

 

 

 

 

 

 

References

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

1Sheehy C and Jones L (2003) Direct Supply of Medicines in Scotland: Extended Monitoring of a Pilot Scheme, Scottish Executive Social Research, www.scotland.gov.uk/cru/resfinds/hcc30-00.asp

 

2 Building on the Best. Choice, Responsiveness and Equity in the NHS. Department of Health, December 200

 

 

 


Did you want to see the Doctor about one of these

illnesses?

Indigestion/ Heartburn

Headache/ Earache/ Temperature

Hay fever

Nappy Rash

Athletes Foot

Sore Throat

Vaginal Thrush

Head Lice

Constipation

Threadworm

Nasal congestion

Diarrhoea

You don’t need to wait to see the doctor!

Your doctor, PCT and local Community Pharmacists are working together on a new initiative.

If appropriate, the pharmacists can supply you with a medicine from a list agreed with your doctor.

If you are exempt from prescription charges you will not have to pay for the medicine.

 

 

 

 

 

What it means to the Patient

 

·          Access to treatment is quicker and easier

·          Medicines are used more appropriately

·          There is no anxiety about ‘bothering the doctor’

·          ‘Self-care’ is promoted

 

What it means to the GP

 

·          Inappropriate consultations are reduced

·          More time can be spent with those patients who really need to see them

·          Patients who do require to be seen by the GP can be ‘fast tracked’

 

What it means to the PCT

 

·          It helps to achieve access targets

·          Reductions in certain categories of drug expenditure is achieved as patients are helped to self manage their conditions more effectively

 

What it means to the Pharmacist

 

·          Makes better use of their professional skills

·          Encourages working in an integrated way with other members of the primary healthcare team

 

What it costs

 

·          Pharmacists receive a professional fee for each consultation and if medicines are supplied they are reimbursed at cost price

·          This is significantly less than the average cost of a GP consultation

 

Conclusion

 

·          Access to treatment for patients is quicker and easier

·          Self care is encouraged

·          GPs have more time for those patients who really need to see them

·          Medicines are used more appropriately