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You can now provide feedback on our services by clicking here to complete the 'Friends and Family Test',
or ask at Practice Reception for a feedback form.
Please be aware that we are experiencing a very high volume of calls first thing in the mornings. Unless you need to see a Doctor on the same day or to have a home visit, please call the Surgery after 10.30 am. Thank you for your consideration.
Choose the right care for your needs: Remember that Princess Alexandra Hospital’s Emergency Department is for urgent and life-threatening cases only. The A&E department at Princess Alexandra Hospital is NOT the right place to go to if you’re suffering from common winter ailments, such as coughs, colds, fever or diarrhoea and vomiting.
In most cases when you need medical help fast, but it’s not an emergency, you can get help and advice from professionals before attending A&E. For instance, you should consider visiting your local pharmacy or GP, or calling NHS 111.
NHS 111 is free from mobiles and landlines 24 hours a day, seven days a week, 365 days a year. Trained advisors will assess your symptoms, offer medical advice and direct you to the most appropriate healthcare service.
► Keep a well-stocked medicine cabinet — many ailments can be dealt with at home
► Speak to your local pharmacist — they can recognise and resolve many common health issues
► Keep active to stay physically and mentally well
► Be mindful that sometimes symptoms can last longer than you think — sore throats can last an average of eight days
► Don’t forget, antibiotics don’t work on sore throats, coughs or colds
EBOLA Virus: If you have recently returned from Guinea, Liberia, or Sierra Leone and feel unwell within 21 days of coming back and have a fever of 37.5°C or more, headache, joint and muscle pain, a sore throat, and intense muscle weakness, or you have cared for someone with Ebola and you have the above symptoms, you should stay at home, do not touch anyone, do not visit the surgery or a walk-in centre. Call 111 immediately.
Symptoms of Ebola: The illness usually begins suddenly with fever, headache, joint and muscle aches, sore throat and intense weakness. Stomach cramps, diarrhoea and vomiting may occur. Some individuals may develop a rash, red eyes, hiccups, and bleeding (eg from nose or mouth, blood in diarrhoea or vomit). In severe cases patients develop failure of the liver and kidneys. It is important to remember that people infected with Ebola can only spread the virus to other people once they have developed symptoms. Once symptomatic, all body fluids such as blood, stool, vomit, urine, saliva and semen are infectious; however, the level of Ebola virus in certain body fluids (eg saliva) is thought to be very low in the early symptomatic phase. For more information visit www.nhs.uk/ebola.
If urgent help or advice is required, telephone the Out of Hours service on 111.
For general help, health information and advice, visit NHS Choices at http://www.nhs.uk/
Please note that Dr Sajive Bansal has reduced the number of his surgeries at this practice and will no longer be holding consultations on Fridays.
REPEAT PRESCRIPTION / APPOINTMENT BOOKING SERVICE
If you have not yet registered for Vision Online services to order your approved repeat prescriptions and book appointments, please download the registration form (click the following link) Online_Services_Registration_Form.pdf and return the completed form to the surgery in person, bringing your photo ID and proof of address.
OR you can complete the registration form at the surgery (forms are available at the reception desk). Remember to bring your photo ID with you!
Dr Ahmed Saber started at Nuffield House Surgery on 18th August 2014. Dr Saber has taken over the patients of Dr Parikh, who has left the practice.
For pharmacy bank holiday opening times, see under "Further Information"
Online access to summary information from your medical records.
Did you know that you can now ask your GP to enable you to have online access to your medical records from any computer 24/7 with a personal login?
Initially providing a complete list of your medications past and present and a list of any allergies we have recorded for you, the service will in future be expanded to give full access to your medical history. You should discuss with your GP whether this is appropriate for you. See further information here.