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The surgery has a large volume of telephone calls between 8:00 a.m. & 10:30 a.m., and between 12 noon & 3:30 p.m. Unless your call is for an appointment on the day, a home visit or an urgent problem please call outside these times. For home visits, please call 9:00 a.m. to 10:00 a.m.
Why are we waiting?
In June there were 412 missed appointments, amounting to 79 hours lost, which could have been allocated to other patients - that's 19 a day!
Please help other people to get an appointment by informing the Surgery on 01279 213101 as soon as you know that you cannot attend for a booked appointment. If registered for the SystmOnline services, you can cancel an appointment online. Thanks for your consideration.
Online appointment booking / ordering of repeat prescriptions
Please note that Nuffield House Surgery has moved to a new clinical system. As part of the transition process, appointment booking and repeat prescription ordering have been subject to changes. Please see Appointments and Prescriptions pages for more details about how this affects repeat prescriptions and appointment bookings. You will no longer be able to log in to MyVisionOnline.
The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please see under My Care Record in Further Information on the right or go to www.mycarerecord.org.uk.
See 'Further Information' at right for Bank Holiday pharmacy opening hours
The surgery has a large volume of telephone calls between 8:00 a.m. & 10:30 a.m., and 12 noon & 3:30 p.m. Unless your telephone call is for an appointment on the day, a home visit or an urgent problem please call outside these times.
DID YOU KNOW THAT YOU CAN NOW SEE A GP AT THE WEEKEND?
Patients are now able to access GP services seven days a week, thanks to a new service introduced by Stellar Healthcare (see "Weekend Appointments" pages for more details). This new service allows you to see a GP, healthcare assistant or nurse over the weekend or on Bank Holidays. You can now book routine GP appointments, health checks and treatments at a time that suits you. People with long-term health conditions such as asthmas and diabetes can also access these appointments. You should arrange an appointment through Nuffield House reception; note that you must give permission at the time of booking to share your medical records with the doctor or nurse you are seeing.
We are encouraging people to use this service, which provides additional appointments to fit in with your busy lifestyle. Please note that this is for routine, booked appointments only and is not a ‘walk-in service'; most appointments will be arranged following a discussion with the usual clinicians at Nuffield House surgery.
To find out more about the service please go to www.weekendgpservice.net or ask one of our receptionists.
If you feel unwell at times when the surgery is closed, you can call NHS 111 for medical help and advice.
Using this service will not affect your registration at Nuffield House GP practice. If you are not registered with a GP, you can still call 111 and they will help you access the right service for your needs.
Calls to 111 are available 24 hours a day, 365 days a year, and are free from landline and mobile phones. Trained advisors will assess your symptoms, offer medical advice and direct you to the most appropriate healthcare service.
You can now provide feedback on our services by clicking here to complete the 'Friends and Family Test', or ask at Practice Reception for a feedback form.
Please be aware that we are experiencing a very high volume of calls first thing in the mornings. Unless you need to see a Doctor on the same day or to have a home visit, please call the Surgery after 10.30 am.
If you need a home visit, please call between 09:00 and 10:00am. Thank you for your consideration.
Choose the right care for your needs: Remember that Princess Alexandra Hospital’s Emergency Department is for urgent and life-threatening cases only. The A&E department at Princess Alexandra Hospital is NOT the right place to go to if you’re suffering from common ailments, such as coughs, colds, fever or diarrhoea and vomiting.
In most cases when you need medical help fast, but it’s not an emergency, you can get help and advice from professionals before attending A&E. For instance, you should consider visiting your local pharmacy or GP, or calling NHS 111. For general help, health information and advice, visit NHS Choices at http://www.nhs.uk/
► Keep a well-stocked medicine cabinet — many ailments can be dealt with at home
► Speak to your local pharmacist — they can recognise and resolve many common health issues
► Keep active to stay physically and mentally well
► Be mindful that sometimes symptoms can last longer than you think — sore throats can last an average of eight days
► Don’t forget, antibiotics don’t work on sore throats, coughs or colds
REPEAT PRESCRIPTION / APPOINTMENT BOOKING SERVICE
NB See our notice (above) about our new clinical system
If you have not yet registered for SystmOnline services to order your approved repeat prescriptions and book appointments, please download the registration form (click the following link) Online_Services_Registration_Form.pdf and return the completed form to the surgery in person, bringing your photo ID and proof of address.
OR you can complete the registration form at the surgery (forms are available at the reception desk). Remember to bring your photo ID with you!
For pharmacy bank holiday opening times, see under "Further Information"
Online access to summary information from your medical records.
Did you know that you can now ask your GP to enable you to have online access to your medical records from any computer 24/7 with a personal login?
Initially this will provide a complete list of your medications past and present, and a list of any allergies we have recorded for you; the service will in future be expanded to give full access to your medical history. You should discuss with your GP whether this is appropriate for you. See further information here. To register for our online services (SystmOne) see the section "Online Services" under Quick Links at the right of the Home page.
Named Accountable GP
All patients are allocated a named, accountable GP.
The named accountable GP takes responsibility for the co-ordination of all appropriate services and ensures they are delivered where required (based on the named GP's clinical judgement) but does not take on vicarious responsibility for the work of other doctors or health professionals.
If you wish to be told the name of your accountable GP, please ask the receptionist when you are next in the surgery. To keep the lines free for patients needing treatment, kindly do not telephone the practice to ask for this information only.
Having a named GP does not prevent you from seeing any other doctor in the practice, nor does it mean that you will always see your named GP, who will not be available at all times. Patients are entitled to choose to see any GP or nurse in the practice but if your needs are urgent, you may need to discuss them with an alternative doctor or nurse.