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Online appointment booking / ordering of repeat prescriptions

Please note that Nuffield House Surgery is moving to a new clinical system from the end of November. As part of the transition process, appointment booking and repeat prescription ordering will be subject to changes until the new system is in place. See Appointments and Prescriptions pages for more details about repeat prescriptions and appointment bookings during this period.


On 1st October Dr Prabha Venkatesh (female) joined us as a full time GP.  Dr Smalley has left Nuffield House practice but his patients will continue to be registered at Nuffield House Surgery and have been transferred to Dr Venkatesh as their usual GP.

If you would like to leave a farewell message for Dr Smalley, there is a book at Reception for your comments. 

Please help other people to get an appointment by remembering to inform the Surgery as soon as you know that you cannot attend for a booked appointment. If registered for Vision Online services, please do this online. Thanks.

Seasonal Flu Vaccinations are now available for at risk groups (check here for details)

Friends & FamilyYou can now provide feedback on our services by clicking here to complete the 'Friends and Family Test',
or ask at Practice Reception for a feedback form.

Please be aware that we are experiencing a very high volume of calls first thing in the mornings. Unless you need to see a Doctor on the same day or to have a home visit, please call the Surgery after 10.30 am. Thank you for your consideration.

Choose the right care for your needs: Remember that Princess Alexandra Hospital’s Emergency Department is for urgent and life-threatening cases only. The A&E department at Princess Alexandra Hospital is NOT the right place to go to if you’re suffering from common ailments, such as coughs, colds, fever or diarrhoea and vomiting.

In most cases when you need medical help fast, but it’s not an emergency, you can get help and advice from professionals before attending A&E. For instance, you should consider visiting your local pharmacy or GP, or calling NHS 111.
NHS 111 is free from mobiles and landlines 24 hours a day, seven days a week, 365 days a year. Trained advisors will assess your symptoms, offer medical advice and direct you to the most appropriate healthcare service.

Top tips:
Keep a well-stocked medicine cabinet — many ailments can be dealt with at home
Speak to your local pharmacist — they can recognise and resolve many common health issues
Keep active to stay physically and mentally well
Be mindful that sometimes symptoms can last longer than you think — sore throats can last an average of eight days
Don’t forget, antibiotics don’t work on sore throats, coughs or colds

EBOLA Virus: If you have recently returned from Guinea, Liberia, or Sierra Leone and feel unwell within 21 days of coming back and have a fever of 37.5°C or more, headache, joint and muscle pain, a sore throat, and intense muscle weakness, or you have cared for someone with Ebola and you have the above symptoms, you should stay at home, do not touch anyone, do not visit the surgery or a walk-in centre. Call 111 immediately.
Symptoms of Ebola: The illness usually begins suddenly with fever, headache, joint and muscle aches, sore throat and intense weakness. Stomach cramps, diarrhoea and vomiting may occur. Some individuals may develop a rash, red eyes, hiccups, and bleeding (eg from nose or mouth, blood in diarrhoea or vomit). In severe cases patients develop failure of the liver and kidneys. It is important to remember that people infected with Ebola can only spread the virus to other people once they have developed symptoms. Once symptomatic, all body fluids such as blood, stool, vomit, urine, saliva and semen are infectious; however, the level of Ebola virus in certain body fluids (eg saliva) is thought to be very low in the early symptomatic phase. For more information visit

If urgent help or advice is required, telephone the Out of Hours service on 111.
For general help, health information and advice, visit NHS Choices at

Please note that Dr Sajive Bansal has reduced the number of his surgeries at this practice and will no longer be holding consultations on Fridays.

NB See our notice (above) about our new clinical system
If you have not yet registered for Vision Online services to order your approved repeat prescriptions and book appointments, please download the registration form (click the following link) Online_Services_Registration_Form.pdf and return the completed form to the surgery in person, bringing your photo ID and proof of address.
OR you can complete the registration form at the surgery (forms are available at the reception desk). Remember to bring your photo ID with you!

For pharmacy bank holiday opening times, see under "Further Information"

Online access to summary information from your medical records.
Did you know that you can now ask your GP to enable you to have online access to your medical records from any computer 24/7 with a personal login?
Initially this will provide a complete list of your medications past and present, and a list of any allergies we have recorded for you; the service will in future be expanded to give full access to your medical history. You should discuss with your GP whether this is appropriate for you. See further information here.

Nuffield House Surgery

We are confident that our website will provide clear and concise help to give our patients the information they require in an easy and convenient format. It has been designed with the patients' needs at the forefront of everything, from checking surgery times to contacting us (please do NOT use this form for medical correspondence / issues / problems; it is only for general comments about the practice or website, and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form). If you have a query regarding a medical matter, or wish to make a complaint, please telephone Reception on 01279 213101.


The surgery is accessible to patients using a wheelchair,
and there are disabled toilets on the premises.
Car parking: Please note that car parking on the premises is available for registered disabled people only (a Blue Badge must be displayed).
There is public car parking nearby.


Friends & FamilyPlease tell us whether or not you would recommend us to your friends and family by clicking here to rate us (just one quick multiple-choice question). You can also provide more detailed feedback here (but please do also complete the 'Friends and Family Test').


  • Closures Dec 2015
(Site updated 27/11/2015)
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